Certified Agile Process Owner (CAPO)®

05 SEP 2017-06 SEP 2017 09:00 AM - 5:00 PM (2 Days)

Network Training Center

This sixteen (16) hour course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.


The learning objectives for CAPO include an understanding of:

Basic Agile and Agile Service Management concepts

Process owner role and responsibilities

Managing and prioritizing a process backlog

Creating and utilizing user stories

Collaborating with process stakeholders and other process owners

Overseeing Agile process design and improvement activities

Managing organizational change activities

Monitoring and measuring process performance

Conducting process reviews and identifying improvements


Sixteen (16) hours of instructor-led training and exercise facilitation

The Agile Service Management Guide and Scrum Guide (pre-class resources)

Digital Learner Manual (excellent post-class reference)

Participation in unique hands-on exercises designed to apply concepts

Sample documents, templates, tools and techniques

Access to additional sources of information and communities


Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Process Owner. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.


Completion of pre-class assignment

Familiarity with Scrum

Familiarity with IT and IT services


Process owners

Process managers

Employees and managers responsible for designing, reengineering or improving process

Consultants guiding their clients through process improvement initiatives

Anyone responsible for:

Managing process-related requirements

Ensuring the efficiency and effectiveness of processes

Maximizing the value of processes


For more information, please call +66 (0) 2634-7993-4