Certified Agile Service Manager (CASM)®

14 NOV 2019-15 NOV 2019 9:00 AM - 5:00 PM (2 Days)

Network Training Center, 16th Floor

This sixteen (16) hour course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency, and enables IT to continue to deliver value in the face of changing requirements


The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
What it means to “be agile” 
The Agile Manifesto, it’s core values and principles 
Agile concepts and practices including ITSM, Kanban, Lean and DevOps 
Scrum roles, artifacts and events as it applies to both products and processes
The two aspects of Agile Service Management: 
Agile Process Improvement-ensuring processes are lean and deliver “just enough” control
Agile Process Design-applying Agile practices to process design projects


Sixteen (16) hours of instructor-led training and exercise facilitation 
The Agile Service Management Guide and Scrum Guide (pre-class resources)
Learner Manual (excellent post-class reference)
Participation in unique hands-on exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional sources of information and communities


Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.


Completion of pre-class assignment
Familiarity with IT service management processes and ITIL® is recommended


Anyone interested in learning about Agile and Scrum from a products and process perspective
Employees and managers responsible for designing, reengineering or improving process
Consultants guiding their clients through process improvement initiatives
Internal and external suppliers
Process stakeholders


For more information, please call +66 (0) 2634-7993-4